Privacy Policy
At Craftrivia (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we handle it when you visit craftrivia.com, shop with us, or use our fulfillment services.
Last updated: August 2026
Who we are
Craftrivia is a curated online retailer and third-party logistics (3PL) provider. Our website address is https://craftrivia.com. You can reach us at Info@craftrivia.com or +1 (678) 701-3513.
Information we collect
- Account & contact details — your name, email address, phone number, and billing and shipping addresses when you create an account or place an order.
- Order information — the products you buy, order value, and delivery details.
- Payment information — processed securely by our payment provider. We do not store full card numbers on our own servers.
- Fulfillment data — where we provide 3PL services, we process the order and shipping details supplied by the brands we fulfill for, solely to pick, pack, ship, and handle returns on their behalf.
- Technical & usage data — IP address, browser type, and pages visited, collected through cookies and similar technologies to keep the site secure and working well.
How we use your information
- To process, fulfill, and deliver your orders and manage returns.
- To provide customer support and respond to your enquiries.
- To operate, secure, and improve our website and services.
- To send order updates and, where you have opted in, marketing you can unsubscribe from at any time.
- To meet our legal, tax, and accounting obligations.
How we share information
We do not sell your personal information. We share it only with:
- Shipping carriers, to deliver your orders.
- Payment processors, to take payment securely.
- Service providers who help us run the website and business, under confidentiality obligations.
- Brand partners, where we fulfill orders on their behalf, limited to the data needed to complete those orders.
- Authorities, where we are required to by law.
Cookies
We use essential cookies to run the store (such as keeping items in your cart) and optional analytics cookies to understand how the site is used. You can control cookies through your browser settings.
Data retention
We keep personal information only as long as needed to fulfill orders, provide support, and meet legal and accounting requirements, after which it is deleted or anonymised.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To make a request, email us at Info@craftrivia.com.
Security
We use appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work to safeguard your data at every step.
Contact us
Questions about this policy or your data? Email Info@craftrivia.com or call +1 (678) 701-3513.